My experience with Samsung Galaxy Grand :

My experience with Samsung Galaxy Grand : 

I had taken Samsung Galaxy Grand for 20K in May 2013. The handset used to hang frequently. Today I sent same to santacruz West , Mumbai Service center at Hilife Mall. My man had to wait there for 3 hrs. Then they retained the mobile for 2 days saying come tomorrow evening. They did not bother to call on me and advise / update me for reasons of taking so long. I asked my man to ask them to call me. They refused. My man persisted . Then the man from Samsung service center took the phone and rudely replied that we have lot of load and hanged the phone.

I called up again and asked for mob no or email id of Service Manager and others of Samsung. They refused to give any info. As if they are mafias and in hiding and only accessible to Amir Khan.

My question to CEO Samsung are:1. When they can give Amir Khan Rs 33 crores for publicity each year can they and their service centers do not keep courteous PRO's? 2. What should new mobile have so many probs so that it can not be returned same day? 3. Why customers can not be called by appointment and instead are made to wait for hours. 4 . Why stand by phone was not offered. 5. Why there is no board at service centers giving some tips, guidelines, terms, tel nos of seniors ? 6. Why service centers are allowed to fleece and harass customers and company officials do not want to attend loyal customers and instead live in hiding? 7. Your one of service franchisee informed that Grand has too many problems and we have to keep same in observation as many handsets of Galaxy range are coming back with chip or PCB level problems. 9. Why can't you allow download of software online by customers directly?

Read book " Kahe hot Adhir" and find immense peace

When impatient one tends to loose temper. make mistakes , spoils health or relations etc so on. The book in Hindi " Kahe hot Adhir"  small pocket edition. You can buy same for just Rs 30/- each and book post free.By the way money thus collected to our welfare activities for senior citizens. 

Pay online :
HDFC Bank ,Santacruz east Branch, Current Acc. no. 13332000000953
NEFT:  HDFC0001333

To, Shri Anil Ambani .....put systems and PR ship in place and let no customer run about

> The M.D.,
>
> Reliance Mobile,

> Mumbai.
>
> 1, Sub: Service to my Reliance mobile no. 9324225699  is withdrawn and then I am being asked to run pillar to
> post. Shocking but true that Reliance  acts like municipal office.

>  I hv regularly paid all my dues for over 10 years still since morning I find my connection
> not working. I called up reliance mobile customer care they are unable to
> help and advise me to go to web world. I hv no time for that.
>
> When I hv paid I expect my service providers to run but rather they make me
> run. I refuse. Don't act like govt though u may hv pocketed govt.
>
> Give me service or advise me to go for portability by admitting that u live
> in stone age where people still walk instead of using net and phone.
>
> Rather before disconnecting my service they should have sent me a polite email
> letter and then notice which they hv not done.
>
> 2. Today Vodafone sent me greetings for having completed with them 4 years.
> I am with reliance mobile since day one. forget any greeting ever. But for a
> decade old customer they hv no courtesy or special help desk no. After lot
> of insistence the call center gave one no. 18602002011 of one Pankaj Sotha
> which never got connected. Shocking are ways of Reliance mobile.

> Thanks and Regards,
> Alok Tholiya,
> 9324225699